RETURNS & EXCHANGES

We are here to make the process of getting the right item easy!

20 DAY EXCHANGES

All regular and sale priced merchandise is eligible for exchanges. Simply reach out to us and we will work it out.

15 DAY REFUNDS

All "Regular Priced Merchandise" is eligible for a refund. We understand that sometimes things might not suit.

Merchandise must be unused and unworn in the original condition with all tags attached and in the original packaging.

Returns are to be sent by the customer. Once your return item is received, inspected, and approved a refund will be issued within five (5) business days.

SALE MERCHANDISE

All merchandise marked down for clearance is not eligible for a refund but can be exchanged.

To initiate an exchange/return please contact our team at info@mayerofficial.com

MAYER reserves the right to refuse returns that do not meet our return requirements.

This includes but is not limited to, merchandise that does not comply with our return policy is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.

 

SHIPPING

DUTIES & BROKERAGE

We ship our products from Toronto, Canada and as a small company the "Duties & Brokerage Charges" will be paid directly to your carrier upon arrival in your area.

As we grow our business we look to cover these charges, but in the meantime rest assured we do not increase our product prices in foreign currencies as many brands do.

If you have any questions on your countries shipping availability and charges further to product purchase price, please reach out to us at info@mayerofficial.com and we're happy to help answer your questions.

 

FREE SHIPPING

North American Express Shipping is FREE on all orders over $300 USD and delivered usually within 7-10-3 business days complete with tracking information from our Canadian location.

We cannot guarantee ship times once packages leave our facility due to customs and transport delays or unsuccessful delivery attempts. Refunds are not permitted due to these conditions.

DELIVERY DISPATCH

In Stock Orders will ship within 24 hours and you will receive an email as soon as your order has shipped with additional information and a tracking number. 

 

TAXES

Are exclusive from prices displayed on the website. Applicable sales tax for your area will be calculated during checkout and displayed on the Order Review page.