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Frequently Asked Questions

Can I upgrade my shipping for a faster delivery?

Yes, please contact us at info@mayerofficial.com 
 

Can I ship outside of Canada?

Yes, we ship world wide, if there are any restrictions we will let you know and will try to find a solution. We do reserve the right to cancel an order if there are no appropriate shipping options to your destination.

 

Where are the collections made?

We work out of Toronto, Canada and make all our production here. We pride ourselves on the highest level of quality in our European materials and local production methods. If you have any questions about a specific style, please just contact us at info@mayerofficial.com. 

 

What if the colours varies from the online picture?

We have made every effort to display as accurately as possible the colours of our products that appear on our store. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

What do I do if you my items is damaged?
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us at info@mayerofficial.com. 

 

Do you make custom items?

Yes, we create custom styles in all categories and would love to speak to you about creating your custom piece. We offer virtual appointments on-line with our designer Ross Mayer. 

 

 Why should I sign up for the newsletter?

We produce Capsule Collections throughout the year and also are involved in many other events. Sign up to our newsletter for updates on our events and stay in the loop with our latest pieces. We do not bombard our clients with tons of e-mails so please don’t hesitate to stay in the know!

 

 

 

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