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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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GARMENT MEASUREMENTS

This is an approximate conversion table to help you find your size. If you have already purchased an item from our brand, we recommend you select the same size as indicated on its label.

Our garments are sized with a "Unisex Fit" and we offer 1 universal size for both men & women. For this reason our garments feature an easy relaxed fit.

Please refer to the International size range to match your measurements to our sizing of XS - XL

WOMEN'S SIZING

INTERNATIONAL XS S M L XL
EUROPE 34/36 36/38 38/40 40/42 42/44
US 4/6 6/8 10/12 12/14 16
CHEST FIT (INCHES) 34/36" 36/38" 38/40" 42/44" 44/46"
CHEST FIT (CM) 86/91 91/97 97/102 102/112 112/117
WAIST FIT (INCHES) 27/28" 29/30" 31/32" 33/34" 35/36"
WAIST FIT (CM) 69/71 73/76 79/81 83/86 89/91
HIPS FIT (INCHES) 35/36" 37/38" 39/40" 41/42" 43/44"
HIPS FIT (CM) 89/91 94/97 99/102 104/107 109/112
INSEAM (INCHES) 32" 32" 34" 34" 34"

MEN'S SIZING

INTERNATIONAL XS S M L XL
EUROPE 32 34 36 38 40
US 36 38 40 42 44
CHEST FIT (INCHES) 34/36" 36/38" 38/40" 42/44" 44/46"
CHEST FIT (CM) 86/91 91/97 97/102 102/112 112/117
WAIST FIT (INCHES) 27/28" 29/30" 31/32" 33/34" 35/36"
WAIST FIT (CM) 69/71 73/76 79/81 83/86 89/91
INSEAM (INCHES) 32" 32" 34" 34"

34"

 
Size Guide
CHEST:

Around the fullest part of the chest, with arms down relaxed

WAIST:

Around the natural waist position. Reference your usual denim size

HIPS:

Around the widest point of the hips

PANT INSEAM:

From the inner leg seam from the crotch to knee to hem

SHIPPING

  • FREE NORTH AMERICAN EXPRESS SHIPPING within 3 to 5 business days on all orders of CAD$150 and above.
  • INTERNATIONAL SHIPMENTS are subject to a $40 CAD cost and duties/tariffs are the sole responsibility of the customer with the applicable carrier at time of delivery. For shipping information on country availability and additional charges prior to purchase please reach out to us at info@mayerofficial.com and we're happy to assist. 
  • Purchases are delivered in a durable shipping box with garments packaged in an eco-friendly reusable dust bag for protection.
  • See the shipping tab for more details on shipping methods and delivery times.

FREE RETURNS are permitted following these conditions: 

All orders are eligible for a free return or an exchange within thirty (30) days of purchase. Returned items must be unworn, unwashed, unaltered, clean, complete with all tags, and returned with its original packaging.

To request a return, please contact Customer Support (info@mayerofficial.com) with a copy of your order confirmation as well as a reason for the return. You will be provided with a free return shipping label that will act as your return material authorization. Once your return is received, inspected, and approved, a refund will be issued within five (5) business days. We will refund the amount of the returned merchandise, less the cost of shipping and customs, if applicable.

Please note that due to the nature of our business, we reserve the right to refuse a return upon receipt and inspection. If your return is not approved, you will be contacted to confirm your updated delivery address, and your returned parcel will be sent to you via regular postal delivery service.

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